First question
Which friction do you want to reduce?
No-shows, repeated requests, payments, customer return, or multi-location management require different modules: the choice starts from the problem, not the catalog.
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Add-on modules
Extensions to activate when the process becomes more advanced
Modules help the flow grow without changing system: add channels, payments, and automation only when they create practical value.
Quick answer
The catalog stays connected to the base
Each module works with existing data, consent, customers, and bookings, so the business does not need to rebuild context every time a feature is added.
1
Payments and deposits
2
SMS and WhatsApp
3
Newsletters and loyalty
4
Calendars and locations
Selection criteria
Each module makes sense when it solves a precise step
Activation
Grow without changing system
Modules use the customers, bookings, and consent already in place, so you can add channels and automation while keeping the same flow.
Priority
Operational value first, marketing second
Reminders and payments protect the calendar; newsletters, loyalty, and advanced templates help once the base process is stable.
Add-on modules
Expand the flow only where a real need appears
After the operational base, add channels, payments, integrations, and customer return tools without turning the first setup into an overly heavy project.
Each module depends on the plan and shop configuration: Operator, Multi-location Support, and Call/Meeting are available from Pro and up; Fidelity Card, Payments, and Public website template are Enterprise only.
Customer relationship
Communications that reduce doubts and no-shows
Email, SMS, and WhatsApp reduce silence, repetitive questions, and no-shows while keeping track of the most important interactions.
- More visible confirmations and reminders
- Campaigns for consenting customers
- Conversations and replies tied to context
Revenue and operations
Payments, calendars, and meetings in the same flow
Deposits, balance payments, online links, and synchronization enter the flow when reliability and fewer manual checks matter.
- Deposits or payments before the visit
- Slots protected by external calendars
- Automatic meeting links for online services
Business growth
Loyalty, locations, and marketing to scale with method
As customers, sites, or commercial initiatives grow, you can keep segments, rules, and priorities more orderly.
- Points, rewards, and customer return
- Pages and SEO for multiple locations
- Marketing segments based on history and preferences
Quick guide
Start from the operational problem, then choose the module
Not every module is needed immediately. This guide connects need, priority, and next activation without turning the decision into a technical list.
No-shows and confirmations
I need to reduce forgotten appointments and manual requests
When the team spends too much time reminding customers, confirming attendance, or answering quick questions, strengthen the channels connected to booking.
Recommended first step
Start from the most critical reminders and measure which channel customers actually read.
High-value services
I want to protect calendar time, materials, or important consultations
If a no-show hurts margin or blocks slots that are hard to refill, booking should explain value, conditions, and commitment before confirmation.
Recommended first step
Identify the services where a deposit, better content, or targeted confirmations reduce the most risk.
Modules to evaluate
Customer return
I already have customers and want them to come back with more method
When history is good but underused, segments, campaigns, and concrete reasons to return help bring attention back to services, packages, or news.
Recommended first step
Start with consenting customers and create a useful message, not a generic one.
Modules to evaluate
Locations and local presence
I need to present multiple locations or improve the public page
When addresses, services, visuals, or availability change by location, a single generic page can confuse customers and weaken local search.
Recommended first step
Organize local data first, then publish separate content only where it adds clarity.
Modules to evaluate
Modular catalog
Choose the next step when the flow requires it
The catalog helps you decide with criteria: every extension has a practical benefit, an activation moment, a clear impact on daily work, and an explicit plan threshold.
Prepaid SMS
Availability: From Basic
SMS sending
Prepaid credit, appointment reminders, customizable templates, segment counting, message cost control, and a transparent usage ledger.
Business value
Brings reminders to an immediate, trackable channel, useful for reducing forgotten appointments and confirmation calls.
When to activate it
When the business handles high-volume appointments or customers who do not always read email.
WhatsApp
Availability: From Basic
Transactional WhatsApp and inbox
Customer consent, booking notifications, reminders, conversations, priority, and manual replies where the WhatsApp channel is configured.
Business value
Combines automatic messages and manual replies in the channel customers already know, while keeping consent under control.
When to activate it
When the team receives many quick questions, confirmations, or rescheduling requests through chat.
Email campaigns
Availability: From Basic
Newsletter
Immediate or scheduled emails, audience targeting, personalized content, consistent templates, and full campaign history from the dashboard.
Business value
Helps reactivate customers, promote news, and communicate offers using data and segments already in the system.
When to activate it
When you have promotions, news, events, packages, or content to send to selected customer groups.
Payments
Availability: Enterprise only
Booking deposits and payments
Stripe, SumUp, or PayPal can be connected to services that require deposits, full balance, or follow-up on pending payments.
Business value
Reduces low-commitment bookings and connects payment, service, and booking status in the same flow.
When to activate it
When you want deposits, sell higher-value services, or limit no-shows and wasted calendar slots.
Public website
Availability: Enterprise only
Custom public website template
Editable draft, marketing sections, reviews, price list, promotions, gallery, news, and controlled publishing when the business is ready.
Business value
Turns the public page into a more polished presence, aligned with the sector and ready for campaigns, SEO, and conversion.
When to activate it
When you want to go beyond the standard profile and present services, social proof, and content with a stronger commercial angle.
Calendars + meetings
Availability: Calendars from Basic, Call/Meeting from Pro
Sync and online appointments
Calendar synchronization, busy blocks, automatic meeting links, and provider management for services also delivered online.
Business value
Protects the calendar from overlaps and automatically prepares the experience for consultations or remote sessions.
When to activate it
When operators and professionals already use external calendars or offer online services.
Operator
Availability: Pro and up
Operator selection
Bookable operators, optional or required customer choice, photos, service linkage, and clearer availability inside the booking journey.
Business value
Reduces manual assignments and makes it clearer who performs the service, especially as the team grows.
When to activate it
When customers should choose a specific person or the business needs to distribute work and availability more clearly.
Multiple locations
Availability: Pro and up
Multi-location support
Dedicated public pages for each location, location-aware booking, per-location SEO, visibility controls, and separate operational rules for each site.
Business value
Keeps availability, local information, and positioning separate without duplicating tools or customer management.
When to activate it
When you have multiple stores, temporary locations, shared studios, or local pages that need to look professional.
Loyalty
Availability: Enterprise only
Loyalty cards and rewards
Points programs, rewards, bonuses, redemptions, and marketing segments connected to customers who gave consent.
Business value
Turns visits and purchases into concrete reasons to return, with rewards and segments linked to customer history.
When to activate it
When you want to increase returning customers, reward frequency, or build campaigns for people who already know the business.
Ready to start
Choose the next step that best fits your business
You can start configuring the shop, view a complete demo, or ask the plan advisor which path makes the most sense based on services, team, and goals.
PrenotaCloud
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I can help you choose the right plan, modules, customer journey, and next step.
Quick prompts
Module deep dives
Sector deep dive
Sector, modules, and plan map
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Use this quick reading to connect the closest sector with the modules to evaluate and the plan to compare first.
Previous answer
If none of the options really fits your case, you can still type your own answer.
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