FAQ

Frequently asked questions grouped by topic

A more readable page to clarify plans, booking, communications, and modules without weighing down the home page.

Quick answer

The advisor is still available for specific doubts

FAQ covers recurring questions; for more specific cases you can open the commercial advisor and ask for an answer tied to your scenario.

1 Plans and trial

2 Booking and services

3 Communications

4 Add-on modules

Demo Features Modules Sectors

Assisted decision

FAQ should help people decide, not only answer

Clarity

Grouping doubts reduces commercial load

Plans, trial, booking, payments, and communications are different topics: separating them makes the right answer easier to find.

Trust

Answers should anticipate real objections

Before registering, a business wants to understand constraints, timing, modules, limits, and growth options without reading technical documentation.

Action

Every answer should lead to the next step

When a specific doubt remains, the commercial advisor can turn the question into guidance tied to the concrete scenario.

Frequently asked

FAQ

The essential answers to understand what PrenotaCloud can do today, where it makes sense to start, and how the flow can grow over time.

Sales assistant

Do you have a more specific commercial question?

Open the plan advisor and ask directly about pricing, activation, migration, or the recommended plan, so the answer stays tied to your case.

Plans

Start, trial, and plan choice

The questions that help clarify where to begin and when to move from internal scheduling to online booking.

Which business types are already well supported?

Today PrenotaCloud already fits barbers, hair salons, nails, massage & spa, physiotherapy, consulting, pet grooming, and businesses that want to start with internal scheduling only.

Can I start without online booking?

Yes. The Free plan is built for internal scheduling, manual appointments, and a minimal informational presence without an active customer booking funnel.

Do paid plans require a credit card right away?

No. You can start paid plans with an extended trial and no credit card, so you can set up the business and go online more calmly.

Booking

Appointments, services, and locations

Answers about the customer journey, bundled services, and managing more than one location.

Can I offer bundled services?

Yes. The shop can create bundled services, such as haircut + beard or haircut + shampoo, and present them consistently in the public booking flow.

Can I manage multiple locations and dedicated SEO?

Yes. With multi-location enabled, each location can have its own public page, dedicated SEO, filtered booking, and separate operational rules.

Communications

Reminders, campaigns, and customer relationship

What you can activate to stay close to customers before and after the appointment.

Can I send reminders and campaigns to customers?

Yes. PrenotaCloud supports operational emails, SMS reminders, newsletters, transactional WhatsApp, and notification preferences, depending on the active plan and modules.

Are WhatsApp and loyalty part of the customer journey?

They can be. Customers can give consent for WhatsApp and loyalty, while the business can activate dedicated modules for conversations, notifications, points, rewards, and marketing segments.

Modules

Payments, calendars, and operational growth

The modules that matter when the flow needs payments, synchronization, or online services.

Can I manage payments, deposits, or full balance?

Yes. With the payments module and configured providers, you can require deposits or full payment on compatible services and follow up on pending payments.

Can I connect external calendars or create online meetings?

Yes. Calendar and Meeting modules let you work with connectors such as Google Calendar, Microsoft Outlook, Calendly, and meeting providers depending on the active configuration.

Ready to start

Choose the next step that best fits your business

You can start configuring the shop, view a complete demo, or ask the plan advisor which path makes the most sense based on services, team, and goals.

Start setup Open demo