When to activate it
Appointments likely to change
Hair salons, beauty businesses, studios, and consultants can handle confirmations or small changes through a more immediate channel than email.
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WhatsApp module
Messages and replies in the channel customers actually check
WhatsApp helps confirmations, reminders, and quick requests become more visible while keeping consent and booking context inside PrenotaCloud.
Quick answer
How it fits the flow
The module does not replace booking: it completes it. Bookings, customers, and conversations stay connected, so the team sees what was sent and where a manual reply is needed.
Availability: From Basic
1
Tracked customer consent
2
More visible reminders
3
Inbox tied to context
4
Ordered manual replies
Plan for
- WhatsApp number and channel configured correctly
- Templates and messages aligned with the business tone
- Customer consent managed before sending
Decision guide
Understand whether this is the right module before activating it
Each module should be read as an operational investment: it should reduce friction, improve a decision, or strengthen the customer journey.
Before starting
Prepare the conditions that make it useful
The module works better when rules, content, and responsibilities are already reasonably clear.
- WhatsApp number and channel configured correctly
- Templates and messages aligned with the business tone
- Customer consent managed before sending
What to watch
Measure the value it adds to the flow
After activation, watch practical signals: less manual work, more clarity for customers, and better confirmations.
- Tracked customer consent
- More visible reminders
- Inbox tied to context
Conversation example
Automated messages and team replies stay in the same context
The screen combines consent, booking, and inbox so the team understands when a reply needs human attention.
Channel connected
Business dashboard
WhatsApp booking inbox
Ready
Consents
86%
Customers reachable by chat
Reminders
+ visible
A channel close to customers
Replies
4 open
Waiting for the team
1
Automatic confirmation
The message leaves when consent and channel are valid.
2
Appointment context
Service, date, and customer stay tied to the chat.
3
Manual priority
Open replies surface in the operating queue.
Operational flow
From reminder to conversation without losing context
The value appears when automated messages and team replies are not separated from the appointment.
1
The customer books or changes
The booking creates clear context: service, date, time, optional operator, and preferences remain available to the business.
2
The message leaves at the right moment
Confirmations and reminders can arrive on WhatsApp when the channel is enabled and consent is present.
3
The team replies with priority
Quick requests do not end up in separate channels: they stay readable and connected to the customer or booking.
Practical cases
Where WhatsApp makes the difference
It is useful when people already use chat for confirmations, changes, or last-minute questions.
Appointments likely to change
Hair salons, beauty businesses, studios, and consultants can handle confirmations or small changes through a more immediate channel than email.
Customers who rarely read email
WhatsApp reminders increase the visibility of important instructions without forcing the team to call every time.
Services that require preparation
Pre-appointment instructions, operational notes, and quick requests become easier to catch.
Connected sectors
Where this module becomes most useful
Each module makes more sense inside a real workflow: open the closest sectors to understand priorities, activation timing, and recommended combinations.
Barbers and hair salons
Cuts, color, beard, and styling in a booking flow that stays clear even on busy days
See how PrenotaCloud helps barbers and hair salons with service bundles, operators, duration, reminders, and customer return.
Open sector page
Physiotherapy and treatments
Sessions, evaluations, and treatment journeys managed with professional clarity
PrenotaCloud for physiotherapy, studios, and treatments: evaluations, sessions, journeys, reminders, payments, and professional communication.
Open sector page
Pet grooming
Clearer grooming bookings for services, sizes, and important notes
PrenotaCloud for pet grooming: services by size, customer notes, reminders, public page, payments, and appointment history.
Open sector page
Next step
Want to use WhatsApp without losing control?
Activate it when the business already has a clear booking flow and wants to bring confirmations, reminders, and replies closer to the customer.